Limited Lifetime Repair Guarantee

STERIS AH offers certain repair services for all Spectrum Vet, IMS-branded, and IMS Spectrum-branded Surgical-Grade Animal Health surgical instruments (i.e., German-grade, German-crafted only) at no additional cost to Customers. The repairs included in this service offering are sharpening, alignment, adjustment, and tungsten carbide insert replacement (needle holders only) during the useful life of the instrument. Once an instrument has reached the end of its useful life, as determined by STERIS AH in its sole discretion based on an inspection of the instrument that indicates life worn sharpening, excessive pitting or cracking or other similar wear and tear, the instrument will be deemed not repairable and a replacement instrument may be purchased from STERIS AH.

Customer will notify STERIS AH in writing of any repairs that are requested pursuant to this service offering and STERIS AH will have an opportunity to inspect the relevant instrument prior to performing any repairs. All repair services will be performed by STERIS AH during normal business hours (7:30 a.m. to 4:30 p.m., Central Time, Monday through Friday, except holidays). This service offering does not apply to repairs required due to damage resulting from improper cleaning or sterilization, accident (including dropped instruments), casualty, alteration, misuse, failure to follow STERIS AH’S written instructions (including improper sharpening) or from any warranty work, repairs, replacements or other work on any instrument that has not been authorized by STERIS AH in writing.

 ALL SPECTRUM VET, IMS, AND IMS-SPECTRUM SURGICAL-GRADE ANIMAL HEALTH SURGICAL INSTRUMENTS ARE SOLD “AS-IS” AND THIS RETURN POLICY AND LIMITED LIFETIME REPAIR GUARANTEE ARE IN LIEU OF ALL WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. STERIS AH’S OBLIGATIONS AND CUSTOMER’S REMEDIES ARE LIMITED TO THOSE SPECIFICALLY SET FORTH IN THIS RETURN POLICY AND LIMITED LIFETIME REPAIR GUARANTEE. STERIS AH’S LIABILITY, BASED ON ANY THEORY, WILL NOT EXCEED THE PRICE OF THE INDIVIDUAL SURGICAL-GRADE ANIMAL HEALTH INSTRUMENT WHOSE DEFECT FOR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT WILL IMS OR STERIS AH BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OF FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Please contact a STERIS AH Customer Care Representative at 1.844.540.9810 with any questions.

Email: AnimalHealthInfo@steris.com

Rev. 10/31/2017

For repairs:

Surgical Instruments

STERIS Animal Health 
Attn: Repair Department 
3301 1st Ave N 
Birmingham, AL 35222

Endoscopes & Power Tools

STERIS Animal Health
Attn: Repair Facility
1077 Chisolm Trail
Keller, TX 76248

Endo-i Veterinary Endoscopes

STERIS Animal Health 
Attn: Repair Department 
3200 2nd Ave N 
Birmingham, AL 35222