Limited Lifetime Repair Guarantee

Limited Lifetime Repair Offer

IMS offers certain repair services for all IMS-branded and IMS Spectrum-branded Surgical-Grade Animal Health surgical instruments (i.e., German-grade only) at no additional cost to Customers. The repairs included in this service offering are sharpening, alignment, adjustment, and tungsten carbide insert replacement (needle holders only) during the useful life of the instrument. Once an instrument has reached the end of its useful life (as determined by IMS based on an inspection of the instrument that indicates life worn sharpening, excessive pitting or cracking or other similar wear and tear), the instrument will be deemed not repairable (DNR) and a replacement instrument may be purchased from IMS.

 Customer will notify IMS in writing of any repairs that are requested pursuant to this service offering and IMS will have an opportunity to inspect the relevant instrument prior to performing any repairs. All repair services will be performed by IMS during normal business hours (8:30 a.m. to 5:00 p.m., Eastern Time, Monday through Friday, except holidays). This service offering does not apply to repairs required due to damage resulting from improper cleaning or sterilization, accident (including dropped instruments), casualty, alteration, misuse, failure to follow IMS’s written instructions (including improper sharpening) or from any warranty work, repairs, replacements or other work on any instrument that has not been authorized by IMS in writing.

 ALL IMS AND IMS SPECTRUM Surgical-Grade Animal Health surgical instrumentS ARE SOLD “AS-IS” AND THIS RETURN POLICY AND LIMITED LIFETIME REPAIR OFFER ARE IN LIEU OF ALL WARRANTIES, WHETHER ORAL, WRITTEN, EXPRESS, OR IMPLIED, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ALL SUCH WARRANTIES ARE EXPRESSLY EXCLUDED. IMS’S OBLIGATIONS AND CUSTOMER’S REMEDIES ARE LIMITED TO THOSE SPECIFICALLY SET FORTH IN THIS RETURN POLICY AND LIMITED LIFETIME REPAIR OFFER. IMS’S LIABILITY, BASED ON ANY THEORY, WILL NOT EXCEED THE PRICE OF THE INDIVIDUAL SURGICAL-GRADE ANIMAL HEALTH INSTRUMENT WHOSE DEFECT FOR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT WILL IMS BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OF FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND.

 Please contact an IMS Customer Care Representative with any questions.

Customer Care:1-844-540-9810
Email:info@imsanimalhealth.com

 For repairs:

 IMS Animal Health
 4575 Hudson Drive
 Stow, OH 44224-1725

 

Rev. 4/29/2016